FAQs & Information
Please be aware of the following information for when you visit our farm
Things to remember during your visit:
Wash your hands regularly.
Please make sure that all children in your group follow all the necessary rules and safety measures, in particular in play areas, which you allow your children to use at their own risk.
Maintain Social Distancing between yourselves, other guests, and where possible staff.
Pay by card where possible. Guests can use our website and new App to place food Click & Collect orders.
Cough and sneeze into a tissue, or your elbow. Dispose of any tissues and litter directly into the bins provided.
Do not visit or stay at the Farm should you, or anyone in your party, feel unwell or have any symptoms of Coronavirus.
Please ensure to wear your face covering in all indoor areas, as per the Government guidelines upon the day of your visit.
FREQUENTLY ASKED QUESTIONS
Do I have to book to visit the farm?
Yes, the only way to visit is to pre-book your admission tickets online choosing a day and time slot from the options available. This will allow us to control and capacity manage the total number of guests visiting on any given day. This in turn will ensure that social distancing requirements can be maintained, and will also allow guests to make a completely contactless visit to Tiny Steps Farm.
Guests may book an arrival time of their choice, and stay at the Farm as long as they wish. Guest arrival times are 15 minutes apart, so please arrive as close to your arrival time as possible.
We reserve the right to refuse entry to late arrivals. If you are running late, we kindly ask that you remain in your car and call the Farm directly, where we will endeavour to reschedule you for an alternative session that day. Please note that if all other sessions are fully-booked, you may be asked to return on another day.
Are dogs allowed at the farm?
Sorry no dogs, due to close proximity to animal pens.
Can I purchase food? Can I bring a picnic?
Unfortunately at present we don’t have any food or drink facilities, however we do have tables and benches for you to enjoy your own Picnic by all means.
All tables and picnic benches will be socially distanced.
We kindly ask that guests dispose of all food waste, packaging and waste directly into the bins provided.
Do you accept D of E students doing volunteering awards?
Yes we would welcome any enquiries and would be happy to help.
Can I meet the animals and have a Tractor and Trailer Ride?
Animal petting and feeding will be taking place throughout the day, with new safety measures and ventilation requirements in place within the Barn.
During the summer months, many of our animals can be viewed outside in the display paddocks, and we have a number of new spring arrivals that we can’t wait for you to meet!
Unfortunately there are currently no tractor rides or displays taking place.
Do you allow volunteers to help at the farm?
Yes we would certainly welcome any offer to volunteer from children over 15 years old to adults.
I can no longer visit on the day I have booked for, what should I do?
Simply get in touch with us as soon as possible, and we will look to transfer your booking to an alternative date or time. Unfortunately we cannot issue any refunds for cancellations. We cannot guarantee that we can change the date of your visit, however we will make all reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.
Please get in touch with us at email@example.com
How are you ensuring cleanliness standards are high?
Our cleaning routines are now enhanced, and you’ll see our team frequently cleaning and disinfecting around the Farm, with extra focus on high traffic areas and touch points. This includes:
- Regular and thorough cleaning of hand washing stations, and hand sanitising stations.
- More frequent cleaning throughout the day of the picnic areas and tables available.
- Thorough cleaning of other guest contact areas, including doors, bins and highchairs, between each use.
Do you have toilet facilities at the farm?
Yes we currently have temporary toilet and wash facilities, but will be upgrading these in the future.
What happens if I hurt myself at the Farm?
First Aid is available to all guests who require it. Simply let a member of staff know, or call us on 01778 395423, and a member of the team can come to you.
Guests may be encouraged to carry out simple First Aid on themselves and family, with guidance from the First Aider.
What should I do if I, or anyone in my group, feels unwell while at the Farm?
If it is safe to do so, please make a member of staff aware in person. You are required to inform us of this, so we can ensure the safety of yourselves, all other guests and employees. All persons in your group will be required to leave the Farm immediately if an individual feels unwell, and a specialist exit route is in place to avoid contact with other guests.
Should you or anyone in your household be displaying symptoms of Covid-19 prior to your visit, including those who live in your household or ‘bubble’ but are not intending to visit the farm, you must not visit Tiny Steps Petting Farm.
We respectfully ask that guests will assess for themselves whether they and all members of their group are in good health and not displaying any symptoms of Covid-19. If guests are vulnerable or have any underlying health conditions, we also kindly ask that you make a responsible decision for yourself and others around you, when deciding to visit.
Do I need to wear a facial covering or use protective equipment when visiting?
Guest should bring their own face coverings with them to the Farm.
However, as our farm facilities and animals are outside with air circulating there is no need to wear a mask around the farm.
Ensure to bring with you any personal protection you may require to feel safe and confident during your visit to our farm. For example any Hand Sanitiser, Anti-bacterial wipes, and facial coverings, that you may require.